Position Title:

Library Assistant I - St. Mary's County Library System

Position Description:

Provides friendly, high quality customer service to Library customers under the direction of the Assistant Branch Manager, Customer Service.

Responsibilities:

• Performs circulation procedures, such as checking materials in and out, checking hold lists, conducting financial transactions, answering the phone
• Greets customers and provides directions or refers them to appropriate staff members if needed
• Spends time on the Library floor:
• Assisting customers at their point of need
• Merchandising: straightening books and displays, cleaning up, and maintaining a presentable atmosphere
• Monitoring the Library to maintain a safe space
• Assists customers with:
• Basic information and reader's advisory questions
• Basic computer, eBook, email, and internet questions
• Self-checkout machine, copier, fax machine, and printer
• Use of Library resources and databases
• Information on Library activities, facilities, and services
• Maintains and operates basic office equipment
• Maintains accurate and current customer database in the Integrated Library System
• Assists in collection maintenance
• Performs all opening/closing procedures
• Performs interlibrary loan procedures
• Resolves basic customer concerns about fines or damaged items, Library policies, procedures, and rules
• Participates in workshops or trainings as requested
• Represents the Library at one or more outreach events each calendar year
• May:
• Participate in branch or system wide work teams
• Process Library materials
• Assemble and arrange displays of materials to support popular topics
• Attend professional meetings, maintain membership in professional organizations, and participate in their activities
• Performs other duties and participates in special projects, as assigned

Qualifications:

• High School Diploma or G.E.D.
• Six (6) months or more of customer service experience.
• Ability to learn St. Mary’s County Library policies and procedures.
• Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens.
• Ability to learn to operate relevant computer systems (including hardware and software), current audio-visual equipment, and office machines.
• Excellent communication skills, both in writing and orally.
• Excellent customer service skills.
• Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand.

Application Process:

https://www.stmalib.org/job-opportunity-part-time-library-assistant-at-charlotte-hall-library/

Deadline:

November 24, 2020