Position Title:

Branch Manager II – St. Mary's County Library System

Position Description:

Under the direction of the Deputy Director and as a member of the Management Team, oversees branch operations and supervises staff to ensure friendly, high quality customer service is provided to Library customers.

Responsibilities:

• Hires, trains, evaluates and supervises staff
• Supervises the daily operations of branch services including scheduling staff
• Observes, coaches, evaluates and documents performance and recognizes staff contributions
• Oversees Customer Service, Information Service, and Youth Service departments, including programming, outreach, collection management, and community development and partnerships, and Sunday service
• Manages the facility ensuring the building and grounds are in good, safe condition
• Manages budgets, including part-time staffing, petty cash, materials collection, and furniture and equipment
• Responsible for all cash handling procedures, accounting for cash, and making deposits
• Provides guidance for staff in resolving complex customer interactions
• Actively ensures the safety of staff and customers, and documents incident reports
• Takes a leadership role in fulfilling the goals and objectives of the Library
• Evaluates Library procedures and makes adjustments as needed to improve efficiency
• Collects and compiles Library reports and statistics
• Resolves complex customer concerns about Library services, meeting rooms, programming and Library policies, procedures and rules
• Schedules regular meetings with staff and communicates updates regarding branch/department and/or system changes
• Assesses, identifies and coordinates staff training and development needs
• Participates in strategic planning
• Spends time on the Library floor:
• Assisting customers at their point of need
• Merchandising: straightening books and displays, cleaning up, and maintaining a presentable atmosphere
• Monitoring the Library to maintain a safe space
• Supports innovation by embracing change, being flexible, and anticipating customers’ needs
• Demonstrates initiative by being a self-starter, rethinking processes, and effectively solving problems
• Demonstrates a commitment to teamwork by being an effective communicator and engaging in respectful and productive work relationships
• Acts as a Library representative to professional organizations and community groups
• Participates in workshops or trainings
• Participates in branch, system and regional work teams
• Represents the Library at one or more outreach events each calendar year
• Attend professional meetings, maintain membership in professional organizations, and participate in their activities
• May:
• Plans and presents Library-related programs, events, classes and tours
• Performs collection development and maintenance
• Substitute in other branches/departments when needed
• Plan, direct, and/or carry out grant projects
• Select Library materials for the system
• Performs other duties and participates in special projects, as assigned

Qualifications:

• Master’s Degree in Library Science from an institution accredited by the American Library Association or commensurate degree and experience.
• Library Associate Training Institute Certification from Maryland State Library or Maryland Professional Public Librarian Certification obtained within 2 years of hire.
• Five years or more of library customer service experience or equivalent training, education and/or experience. Three or more years of supervisory experience.
• Awareness of trends in public libraries as well as current news events as they relate to customer interests and needs
• Knowledge of supervisory methods, including work delegation, scheduling, evaluating performance and maintaining morale.
• Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens.
• Ability to effectively and positively resolve customer complaints, mediate disputes and exercise diplomacy.
• Ability to operate relevant computer systems (including hardware and software), current audiovisual equipment, and office machines.
• Excellent communication skills, both in writing and orally.
• Excellent interpersonal skills, with emphasis on team building, conflict management and resolution, mentorship, empathy and emotional intelligence, and support and empowerment of staff.
• Excellent customer service skills.
• Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand.

Application Process:

https://www.stmalib.org/job-opportunity-full-time-branch-manager-at-leonardtown-library/

Deadline:

November 25, 2020