Library Associate-DC Public Library
This position is within Public Services of the District of Columbia Public Library system and serves as a Library Associate (aka “LA”). The position is responsible for paraprofessional functions that support the efficient operation and best use of the libraries by customers of all ages. The District of Columbia Public Library is seeking motivated, customer service-oriented individuals who are passionate about serving a diverse public, including ethnic, cultural and gender diversity including customers who may be experiencing social and economic challenges. You will find the Library Associate position very rewarding if you love serving others through enriching and informative programs and services. Must embrace a spirit of teamwork that yields an excellent customer experience for all District of Columbia residents and visitors.
DCPL is seeking to hire Full-Time Library Associates and Part-Time Floater Library Associates. When applying to this position, please indicate which option you are interested in. If the Part-Time Floater position (works on call), you must indicate availability as required.
Provides direct customer service to library customers and assistance in using the library and its resources.
Assists library customers with routine technology use, such as printing, scanning, copying, emailing, formatting, downloading, and other basic computer tasks. Monitors status of systems and troubleshoots as needed.
Assists librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
Provides assistance to librarians in preparation, promotion, delivery, and evaluation of programs and outreach as needed.
Assists in collection movement and maintenance by shelving, shelf reading, and merchandising, pulling from lists, processing incoming and outgoing materials, and checking materials in and out, as needed. Maintains familiarity with DCPL’s physical and electronic collections and resources.
Assists in maintaining a welcoming and comfortable library environment.
Performs routine clerical/administrative functions.
Bachelor’s Degree from an accredited college/university plus a minimum of 1 year of work experience working directly and in-person with customers/clients. Experience working in urban public libraries preferred. Experience using computers and other related technology, such as smart phones, tables, cloud-based software, mobile apps, etc., in the workplace. Ability to exercise independent judgment and tact in the application of policies, procedures, rules, or regulations in difficult or sensitive situations. Ability to communicate effectively in person and in writing. Ability to establish and maintain effective working relationships or at least 1 year of specialized experience at the next lower grade level.