Associate Director (Public Services)-DC Public Library
The position is located in the Martin Luther King, Jr. Memorial Library, the central library of the District of Columbia Public Library (DCPL) System. The Associate Director serves as the administrator of half of the neighborhood libraries and is responsible for ensuring that good library services are available to residents in all areas of the District of Columbia.
The Library plays a vital role in the community in engaging minds and expanding opportunities in the nation’s capital. The District of Columbia is a culturally vibrant city located in an information and technology driven region. Its residents span a broad range of educational and socio-economic levels, and cultural backgrounds. A major library transformation initiative is currently underway. Through this initiative, the entire DC library system will be transformed into a 21st century central library system with state-of-the-art branches within which innovative, quality programs, services and library collections will be offered. During the library transformation initiative, the Associate Director will be actively engaged in planning, developing and implementing strategic initiatives while simultaneously providing quality service to library users on a day-to-day basis.
The Associate Director, as a senior manager and principal advisor to the Chief of Public Services on all matters related to neighborhood library programs, operations and services, will play an important role in ensuring that current and future DCPL goals, objectives, and priorities are accomplished.
In conjunction with the Chief of Public Services, the Associate Director of Neighborhood Libraries participates in establishing new or revised policies, procedures, guidelines and practices for the effective administration of neighborhood and community libraries.
Ensures that practices and procedures reflect the goals, initiatives and priorities of the Chief of Public Services, the Executive Director, the Board of Library Trustees, and other relevant officials and managers. Participates in top level management meetings where overall objectives, goals and policies are formulated or problems involving library operations are discussed.
Plans, directs, coordinates, and evaluates the activities of the neighborhood libraries, providing alignment and consistency across all locations. Maintains full awareness of overall library operations and directs subordinate supervisors in matters of policies and procedures affecting the neighborhood library system.
Provides direct supervision to Neighborhood Library Managers and indirect supervision to professional, technical and support staff throughout the neighborhood library system.
Manages the budget process for the neighborhood libraries. Prepares and submits estimates of projected needs for services and programs. Directs the development of operating budgets, monitors spending, maintains budget documentation, and prepares budget reports. Develops strategic operating budget plans to meet short and long-range objectives.
Anticipates new and improved ways to connect with customers served by the neighborhood libraries. Consults with the Chief of Public Services in the development of new strategic initiatives, identification of resources, and obtaining community input.
Works with the Director of Marketing and Communications to determine appropriate publicity to achieve maximum effectiveness. Works with Directors across the agency to implement cross-functional projects that routinely involve large budgets.
Directs the preparation of monthly and annual reports. Reviews annual, monthly, and other reports submitted by the departments. Writes comprehensive reports describing public service activities and actions implemented to solve operational problems.
Prepares analyses of performance metrics to show trends in patron use and develops and/or modifies procedures to improve service at the neighborhood libraries.
Represents the Library at community events and meetings with civic associations, Friends groups, government agencies, and professional organizations throughout the metropolitan area to disseminate information on new library system developments and technologies.
Participates in training workshops, meetings, seminars, etc. directly related to professional development. Stays abreast of professional literature, trends, and developments through active participation in local, regional and national associations.
In the absence of the Chief of Public Services may be designated as interim Chief to ensure uninterrupted service delivery.
The incumbent must possess a Master’s of Library Science from an accredited institution and at least 1 year of specialized experience at the next lower grade level (MS14). In addition, the following is required:
Extensive knowledge of the principles and practices of public library work in order to solve highly complex problems, develop new and innovative public service policies, and serve as an authority on library operations and services.
Knowledge of library trends and leading practices for superior service delivery in order to develop innovative approaches to improving library services.
Knowledge of management theory and practice in order to direct a program that provides services to the public.
Ability to work effectively with subordinates, Library officials, community groups, professional organizations, the media, government officials, and the general public.
Ability to supervise a staff of professional, administrative, and support employees through subordinate supervisors.
Ability to communicate effectively both orally and in writing.
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