Media Services Coordinator- American University
Media Services is a small team which works closely together to build, maintain, and support the Library's collections of media materials and circulating technology equipment. On a daily basis, Media Services works with the other units within the Library's Discovery Access and Assessment division to provide services to users and support the academic programs of the University.
Assists with managing the day-to-day operations of the Media Services unit and the library collections circulating technology and physical media (DVDs) available for loan. The incumbent collaborates with the Media Services Manager to ensure successful operations of the unit. Assists with managing the library’s circulation of technology, AV equipment, and physical media. Responsible for processing and scheduling user access to the media and technology collections. The incumbent also develops technology-related resource guides and instructional programming for Media Services and Makerspace services related, but not limited to, Digital Scholarship. The incumbent is entrusted with project management responsibilities and the delegation of work. The incumbent responds directly to user inquiries through email, chat, ticketing, one on one consultations, and telephone. Helps coordinate the large format and poster printing service and public scanning services. Manages the Media Services student staff, including hiring, scheduling, training, coaching, evaluating, organizing, and delegating daily work. The incumbent is responsible for completing part time payroll and tracking part time budget expenditures.
1-3 years of relevant experience.
Customer service and management/supervisory experience.
Experience in accounting or handling financial/monetary transactions.
Strong Excel and/or other organizational/reporting software experience.
Experience generating and analyzing reports.
Experience working with a team to complete common objectives.
Strong ability to prioritize and multi-task, including the ability to reprioritize tasks to resolve urgent complex issues that arise.
Attention to detail and excellent communication skills – both oral and written – are essential.
Ability to solve problems, work without supervision, make evaluative judgments independently, and formulate exceptions to policies and procedures.
Sound judgment with the ability to use discretion, maintain confidentiality, work independently, and complete projects by deadlines.
Ability to resolve conflicts, handle stressful and/or emergency situations.
Ability to participate in planning and implementing short and long-term goals, make evaluative judgments, formulate exceptions to policies and procedures, and work without supervision.
Demonstrated ability to manage projects.
Experience providing assistance with electronic resources access and troubleshooting related issues.
Master's degree or equivalent.
Some education or experience in library science and familiarity with library-specific systems such as Alma/Primo a unified cloud-based discovery platform.
Experience providing reference/research assistance.
2-4 years of relevant experience.
Experience using Alma/Primo VE / Ares / Microsoft Office 365.
Experience in library consortia.
Experience in multimedia production and filmmaking.
Experience with laptops and technological equipment highly desirable.
Prior filmmaking or audio recording experience is highly desired.
Prior experience troubleshooting technology or working with 3D printing is desired.
Experience working with a contemporary integrated library system preferred.