Assistant Manager, Neighborhood Libraries-DC Public Library
For the past decade, the District of Columbia Public Library (DCPL) system has been undergoing an aggressive transformation to modernize its facilities and set the strategic direction for 21st century public library services in the District of Columbia. DCPL’s physical campus includes 25 neighborhood libraries and the newly modernized Martin Luther King, Jr. Memorial (Central) Library.
DCPL’s goal is for all District residents, regardless of income, educational attainment or geographic area, to have the opportunity to grow, excel and become successful contributors to their communities and society. As such, the Library is committed to introducing new programs and services and customizing its offerings to better serve each neighborhood – particularly in ways that help those who need it the most.
The DC Public Library is seeking Assistant Managers to assist with overseeing the day to day operations of Neighborhood branch libraries as well as the central downtown library, MLK (Martin Luther King Branch Library). The Assistant Managers will work with staff throughout the Library, vendors and outside organizations to implement programs and services that have system wide value. Under the direction of the Branch Manager, the Assistant Manager will assist in building and implementing programs and services that support the library’s overall goals. The Assistant Manager will help ensure that every resident will have a consistently excellent experience in every interaction they have with the library in person or online.
- Oversee and implement programs and services that support the library’s overall goals
- Plans, directs, and coordinate, through management level staff, the work plan for assigned functions
- Coordinate and oversee the day-to-day workflow of subordinate staff in the department.
- Oversee caseload for subordinate staff. Provides regular feedback and evaluation to staff
- Assigns projects and programmatic areas of responsibility; provide direction and supervision on key projects
- Assess and monitor workload, administrative and support systems, and internal reporting relationships
- Select, train, motivate, and evaluate assigned personnel; provide or coordinate staff training
- Work with employees to correct deficiencies; implement discipline and termination procedures.
- May hire and train new staff or assist supervisor with this process.
- Assist Manager with employment actions, including performance reviews, discipline and termination of employees in accordance with policy.
- Monitor departmental performance, identifying and facilitating opportunities to increase productivity and efficiency.
- Assist with data management and management of community resource information.
- Manage inventory, approving or facilitating purchases as needed; negotiates related pricing contracts and verifies costs and receipts.
- Manage conflicts and resolves complaints about or within the department. Liaise between managers, customers and employees; help create and foster a respectful and inclusive team environment.
- May fill in for Supervisor in times of absence. Make executive decisions, hold meetings and provide accountability
- Perform other related duties as assigned.
A Master’s degree from an accredited college or university in Library Science, Education, Social Work, Community Engagement/Development or related plus a minimum of four (4) years of experience in managing the operations of a department and/or organization. Experience working in an urban public library providing oversight and delivering innovative services within a central library environment or diverse urban environment preferred or at least 1 year of specialized experience at the next lower grade level. Experience In addition, the following is required:
- Comprehensive knowledge of principles and practices of program development, supervision, public administration, operations, services, and activities including the organization, functions, and problems.
- Knowledge of documentation, evaluation, measurement and accountability practices
- Experience working with a diverse, urban population
- Skill in planning, organizing, coordinating the work of lower level staff
- Skill in establish and maintain effective working relationships with those contacted in the course of work.
- Skill and ability to communicate effectively, both orally and in writing, to report facts accurately in a concise, logically, and objective manner.
- Excellent organizational skills and attention to detail.
Go to "Careers.dc.gov" select "DC Public Library" on the left-hand side and scroll down to the job listing.