Program Support Assistant-DC Public Library (Part Time Position)
This position is within the Public Services unit of the District of Columbia Public Library system, in the Service Design and Engagement department and serves as a Program Support Assistant. This position is responsible for supporting the Peer Outreach Program which serves individuals experiencing homelessness, mental illness and/or substance use disorders. The Program Support Assistants will refer eligible customers to services in the community.
Under the general direction of the Health and Human Services Assistant Manager, the incumbent will work closely with other non-profit outreach teams to connect customers with services. Program Support Assistants will work to build trust with those experiencing homelessness or at risk of homelessness to help meet basic needs, including access to food, clothing, showers, laundry, transportation, identification, public benefits, and recovery support services. The Program Support Assistants will work at various libraries throughout the DCPL system. The incumbent will need to be self-directed, willing to work without an on-site supervisor, and be willing to take direction from branch managers, who are ultimately responsible for the smooth running of branch libraries. This position is part-time (30 hours) as 13-month Career Service Term position with term renewal subject available funds.
The incumbent must possess a High School Diploma or GED plus a minimum of 1 year of experience providing direct customer service to customers. The incumbent must be a certified Peer Specialist through the Department of Behavioral Health (DBH). Experience working in an urban public library preferred
Additionally, the following is required: