Library Associate II (DC Location)-Texas A & M University
The George Bush School of Government and Public Service seeks a creative and dynamic professional to join the Washington, DC teaching site as a Library Associate II. We are hiring one individual for a full-time non-exempt position beginning in Fall 2020. This position will provide the most advanced customer support and complex library functions to clients at this location, including circulation, inter-library lending (ILL), reserves and resources access. It will also provide expert instructional support for courses and assignments, in collaboration with the Policy Sciences & Economics Library (PSEL) Coordinator. The selected candidate will subscribe to and support our commitment to Inclusion, Diversity, Equity and Accountability (IDEA) as stated above. If the description sounds interesting to you, we invite you to apply to be considered for this opportunity.
Who We Are:
Texas A&M University is committed to enriching the learning and working environment for all visitors, students, faculty, and staff by promoting a culture that embraces inclusion, diversity, equity, and accountability. Diverse perspectives, talents, and identities are vital to accomplishing our mission and living our core values.
The Bush School of Government and Public Service, https://bush.tamu.edu, was founded in 1997, under President George H.W. Bush's philosophy that public service is a noble calling. Since then, the Bush School has continued to reflect that notion in curriculum, research, and student experience as the Bush School prepares students to become principled leaders in their fields and to reflect the value of public service throughout their careers. Texas A&M University is opening a teaching site in Washington, D.C. just blocks from the White House. Our inaugural program will feature The Bush School of Government and Public Service, with plans for participation by other schools and colleges down the road. The Library Associate II, is responsible for providing library services and access to faculty, staff and students in the Bush School DC teaching site.
Facilitate Patron Access to Library Resources and Services - Coordinates library service operations for DC teaching site including services related to circulation, document delivery/ILL and course reserves. Instruct library patrons on how to access electronic resources such as databases and electronic journals as well as how to use of Library's catalog. Provides support for a range of in-depth, specialized questions in research resources and databases. Oversees resolution of difficult questions & explains library policies & procedures on all areas of library operations, referring to Coordinator of PSEL or other TAMU Libraries as appropriate. Maintains atmosphere that promotes customer satisfaction and actively demonstrates Library customer service standards. Provides explanations and instructions for employees from collaborating units. Analyzes and organizes operations and determines problem resolutions. Researches and gathers information for projects. Develops custom reports based on the needs of the libraries and the
Bush School. Collaborate with PSEL staff to meet the library and information needs of the
Bush School Reserve Operations - Coordinates all aspects of electronic reserves production for DC teaching site: receiving syllabi and creation of course lists and items in Ares, identification of full-text sources and linking, maintenance and quality control. Works with other units in library to request materials (through purchase or Get It for Me) needed for course reserves, streaming of videos, etc. Implements appropriate changes to reserves operations. Liaises with instructional faculty in DC on matters related to course reserves. Submits requests for permission of copyrighted material usage to Copyright Clearance Center. Maintains full knowledge of Library Reserves System and the best-practices used in other library units. Facilitates faculty requests for streaming videos through streaming media service.
Instructional Support - Builds rapport with instructional faculty on matters regarding how to support their teaching and courses through library resources and access. Assists PSEL Coordinator to identify library materials, open access materials, linked materials or OERs in lieu of print textbooks to support the curriculum in DC. Works with PSEL Coordinator and Instructional Consultant to support class and program learning outcomes to promote information literacy and student research skills related to finding, evaluating and using information effectively. Gives basic library orientations for incoming students, including introduction using web sites, finding books and journals and setting up Get It for Me or Reserves access. Collaborates with PSEL coordinator to provide instructional sessions, create guides or tutorials to support specific classes and student research questions.
Required Education and Experience:
• High school diploma or equivalent combination of education and experience
• Nine years of related experience in a public, academic, or specialized library or archive (30 or more higher education credit hours may substitute for one year of library experience)
Required Knowledge, Skills, and Abilities:
• Knowledge of word processing and spreadsheet applications
• Knowledge of email and complex library online research database searches and/or processing
• Ability to multitask and work cooperatively with others
• Basic keyboarding skills
• Expert knowledge of library functions and expert knowledge of unit functions
• Strong communication, planning and interpersonal skills
• Knowledge of specialized library transaction management software
• Strong attention to detail, and problem solving skills
• Ability to understand and interpret complex library records
Other Requirements or Other Factors:
Ability to move medium weight boxes, books, heavy book truck or similar items
Ability to handle material which may contain dust or microscopic mold spores
Two years of TAMU experience as a Library Associate I
Preferred Licenses and Certifications:
ALA Library Support Staff Certification
The position description and online application are available at https://www.myworkday.com/tamus/d/inst/15$158872/9925$44797.htmld (you will need to create an account to apply). A cover letter, resume, and contact information for three professional references (to include at least one previous supervisor) are strongly recommended. You may upload all three on the application under CV/Resume or upon answering the questionnaire you may attach the documents.