Position Title:

Full-Time Assistant Branch Manager-St. Mary's County Library System

Position Description:

Under the direction of the Branch Manager and as a member of the Branch Management Team, oversees information services and supervises staff to ensure friendly, high quality customer service is provided to Library customers. Assists with overall branch management and oversees branch activities and personnel in the absence of the Branch Manager.

Responsibilities: 

• Hires, trains, evaluates and supervises staff
• Supervises the daily operations of information services including scheduling staff
• Provides guidance for staff in resolving complex customer interactions
• Takes a leadership role in fulfilling the goals and objectives of the Library
• Evaluates information and reference procedures and makes adjustments as needed to improve efficiency
• Collects and compiles Library reports and statistics
• Resolves complex customer concerns about information services, meeting rooms, programming and Library policies, procedures and rules
• Participates in strategic planning
• Assists customers in finding answers to a broad range of questions using Library resources and databases
• Guides customers in selecting appropriate materials for reading/viewing/listening
• Assists customers with technology-related questions and issues
• Plans and presents Library-related programs, events, classes and tours
• Spends time on the Library floor:
• Assisting customers at their point of need
• Merchandising: straightening books and displays, cleaning up, and maintaining a presentable atmosphere
• Monitoring the Library to maintain a safe space
• Supports innovation by embracing change, being flexible, and anticipating customers’ needs
• Demonstrates initiative by being a self-starter, rethinking processes, and effectively solving problems
• Demonstrates a commitment to teamwork by being an effective communicator and engaging in respectful and productive work relationships
• Act as a Library representative to professional organizations and community groups
• Performs collection development and maintenance
• Participates in workshops or trainings
• Participates in branch, system and regional work teams
• Represents the Library at one or more outreach events each calendar year
• May:
• Substitute in other branches/departments when needed
• Plan, direct, and/or carry out grant projects
• Select Library materials for the system
• Attend professional meetings, maintain membership in professional organizations, and participate in their activities
• Performs other duties and participates in special projects, as assigned

Qualifications:

• Bachelor’s Degree
• Library Associate Certification from the Maryland State Library (achieved within two years of hire).
• Five years or more of library customer service experience or equivalent training, education and/or experience. Two or more years of supervisory experience.
• General interest in reading and literature, and an awareness of trends in popular culture as well as current news events as they relate to customer interests and needs.
• Supervisory methods, including work delegation, scheduling, evaluating performance and maintaining morale.
• Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens.
• Ability to effectively and positively resolve customer complaints, mediate disputes and exercise diplomacy.
• Ability to operate relevant computer systems (including hardware and software), current audiovisual equipment, and office machines.
• Excellent communication skills, both in writing and orally.
• Excellent interpersonal skills, with emphasis on team building, conflict management and resolution, mentorship, empathy and emotional intelligence, and support and empowerment of staff.
• Excellent customer service skills.
• Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand.

Application Process:

https://recruiting.myapps.paychex.com/appone/MainInfoReq.asp?R_ID=3272757

Deadline:

11/18/20