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Library Assistant I - St. Mary's County Library System

  • 12 Nov 2020 9:57 AM
    Message # 9360138
    Anonymous member (Administrator)

    Position Title:

    Library Assistant I - St. Mary's County Library System

    Position Description:

    Provides friendly, high quality customer service to Library customers under the direction of the Assistant Branch Manager, Customer Service.


    • Performs circulation procedures, such as checking materials in and out, checking hold lists, conducting financial transactions, answering the phone
    • Greets customers and provides directions or refers them to appropriate staff members if needed
    • Spends time on the Library floor:
    • Assisting customers at their point of need
    • Merchandising: straightening books and displays, cleaning up, and maintaining a presentable atmosphere
    • Monitoring the Library to maintain a safe space
    • Assists customers with:
    • Basic information and reader's advisory questions
    • Basic computer, eBook, email, and internet questions
    • Self-checkout machine, copier, fax machine, and printer
    • Use of Library resources and databases
    • Information on Library activities, facilities, and services
    • Maintains and operates basic office equipment
    • Maintains accurate and current customer database in the Integrated Library System
    • Assists in collection maintenance
    • Performs all opening/closing procedures
    • Performs interlibrary loan procedures
    • Resolves basic customer concerns about fines or damaged items, Library policies, procedures, and rules
    • Participates in workshops or trainings as requested
    • Represents the Library at one or more outreach events each calendar year
    • May:
    • Participate in branch or system wide work teams
    • Process Library materials
    • Assemble and arrange displays of materials to support popular topics
    • Attend professional meetings, maintain membership in professional organizations, and participate in their activities
    • Performs other duties and participates in special projects, as assigned


    • High School Diploma or G.E.D.
    • Six (6) months or more of customer service experience.
    • Ability to learn St. Mary’s County Library policies and procedures.
    • Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens.
    • Ability to learn to operate relevant computer systems (including hardware and software), current audio-visual equipment, and office machines.
    • Excellent communication skills, both in writing and orally.
    • Excellent customer service skills.
    • Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand.

    Application Process:


    November 24, 2020

Mailing Address:
Union Station
 50 Massachusetts Ave. NE
P.O. Box 1653 Washington, DC 20002
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