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Branch Manager II – St. Mary's County Library System

  • 12 Nov 2020 10:02 AM
    Message # 9360142
    Anonymous member (Administrator)

    Position Title:

    Branch Manager II – St. Mary's County Library System

    Position Description:

    Under the direction of the Deputy Director and as a member of the Management Team, oversees branch operations and supervises staff to ensure friendly, high quality customer service is provided to Library customers.


    • Hires, trains, evaluates and supervises staff
    • Supervises the daily operations of branch services including scheduling staff
    • Observes, coaches, evaluates and documents performance and recognizes staff contributions
    • Oversees Customer Service, Information Service, and Youth Service departments, including programming, outreach, collection management, and community development and partnerships, and Sunday service
    • Manages the facility ensuring the building and grounds are in good, safe condition
    • Manages budgets, including part-time staffing, petty cash, materials collection, and furniture and equipment
    • Responsible for all cash handling procedures, accounting for cash, and making deposits
    • Provides guidance for staff in resolving complex customer interactions
    • Actively ensures the safety of staff and customers, and documents incident reports
    • Takes a leadership role in fulfilling the goals and objectives of the Library
    • Evaluates Library procedures and makes adjustments as needed to improve efficiency
    • Collects and compiles Library reports and statistics
    • Resolves complex customer concerns about Library services, meeting rooms, programming and Library policies, procedures and rules
    • Schedules regular meetings with staff and communicates updates regarding branch/department and/or system changes
    • Assesses, identifies and coordinates staff training and development needs
    • Participates in strategic planning
    • Spends time on the Library floor:
    • Assisting customers at their point of need
    • Merchandising: straightening books and displays, cleaning up, and maintaining a presentable atmosphere
    • Monitoring the Library to maintain a safe space
    • Supports innovation by embracing change, being flexible, and anticipating customers’ needs
    • Demonstrates initiative by being a self-starter, rethinking processes, and effectively solving problems
    • Demonstrates a commitment to teamwork by being an effective communicator and engaging in respectful and productive work relationships
    • Acts as a Library representative to professional organizations and community groups
    • Participates in workshops or trainings
    • Participates in branch, system and regional work teams
    • Represents the Library at one or more outreach events each calendar year
    • Attend professional meetings, maintain membership in professional organizations, and participate in their activities
    • May:
    • Plans and presents Library-related programs, events, classes and tours
    • Performs collection development and maintenance
    • Substitute in other branches/departments when needed
    • Plan, direct, and/or carry out grant projects
    • Select Library materials for the system
    • Performs other duties and participates in special projects, as assigned


    • Master’s Degree in Library Science from an institution accredited by the American Library Association or commensurate degree and experience.
    • Library Associate Training Institute Certification from Maryland State Library or Maryland Professional Public Librarian Certification obtained within 2 years of hire.
    • Five years or more of library customer service experience or equivalent training, education and/or experience. Three or more years of supervisory experience.
    • Awareness of trends in public libraries as well as current news events as they relate to customer interests and needs
    • Knowledge of supervisory methods, including work delegation, scheduling, evaluating performance and maintaining morale.
    • Ability to communicate effectively with colleagues, Library trustees, local government elected and appointed officials, community leaders, vendors, and citizens.
    • Ability to effectively and positively resolve customer complaints, mediate disputes and exercise diplomacy.
    • Ability to operate relevant computer systems (including hardware and software), current audiovisual equipment, and office machines.
    • Excellent communication skills, both in writing and orally.
    • Excellent interpersonal skills, with emphasis on team building, conflict management and resolution, mentorship, empathy and emotional intelligence, and support and empowerment of staff.
    • Excellent customer service skills.
    • Excellent decision-making and problem solving skills with emphasis on personal responsibility and willingness to deal with issues at hand.

    Application Process:


    November 25, 2020

Mailing Address:
Union Station
 50 Massachusetts Ave. NE
P.O. Box 1653 Washington, DC 20002
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