Position Title:

Library Technician-DC Public Library

Position Description:

This position is within the Public Services unit of the District of Columbia Public Library system and serves as a Library Technician. The DCPL provides residents and visitors environments that invite reading, learning and equips people to learn all their lives, to embrace diversity and build a thriving city.

The Library Technician orders and receives materials for the library’s collections, performs collection maintenance activities, processes all new materials acquired by the library, and provides the library with properly prepared materials that are ready for public and staff use. The DC Public Library is seeking six (6) Library Technicians to support the activities of the newly renovated Martin Luther King (MLK) library.

Responsibilities:

• maintains the location's physical materials collections. Processes incoming material and evaluates collection material against standards for addition/removal for second level review;
•  maintains and updates specific inventories and supporting documents; publicizes the collection in public areas; advises colleagues on proper protocols, contributes to group collections projects and maintains the activity list of duty roster;
• Alerts supervisor to collections processing; and coordinates materials handling by maintaining a duty roster of daily assignments.
• Provides exceptional customer service. Staffs welcome, check-out and general library service zones; applies specific methods to make the location’s population feel comfortable and welcome; greets customers and assists with directing customers to needed services and programs; shows customers how to use the library independently and in self-service capacities
• responds to questions related to library and local services; offers basic computer assistance to customers on software and technology; assists department or branch staff through support for assigned projects
• Provides technology and operational support. Performs routine spot-checks on equipment to confirm proper functioning and handles issues accordingly
• advises colleagues on proper protocols, and stays abreast of and incorporates new technology and trends.
• Assists with administrative functions. Orders and maintains office supplies and training materials; maintains appropriate signage for the public
• collects and enters monthly statistics; provides logistical support for trainings; workshops, meetings and seminars including but not limited to, printing, A-V setup, preparing packets, registering participants, and coordinates entries of Department events in the online Library calendar. 

Qualifications:

The incumbent must possess a high School diploma or GED plus a minimum of 2 (two) years of direct, in-person customer service experience in a public library setting or (1) year of specialized experience at the next lower grade level. Additionally, the following is required:

Knowledge of procedures related to library service to customers

Knowledge of one or more automated databases in order to help maintain control of various collections

Ability to communicate both orally and in writing

Skill in MS Office Products (Word, Excel, Outlook). Proficiency in other technology used by the Department such as scanning, digital software, and online calendar

Application Process:

https://careers.dc.gov/psc/erecruit/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=11763&PostingSeq=1

Deadline:

12/16/2020