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Program and Outreach Manager-Charles County Library

  • 14 Dec 2020 2:08 PM
    Message # 9429218
    Anonymous member (Administrator)

    Position Title:

    Program and Outreach Manager-Charles County Library, La Plata, MD

    Position Description:

    The Charles County Public Library is seeking a collaborative, creative, innovative, flexible, knowledgeable, and strategic person who is passionate about public service and committed to making a difference. The Program and Outreach Manager is responsible for planning and directing the library's Programming and Outreach services. They will collaborate with Library administration, staff and external stakeholders to research, develop, and implement a range of innovative, system-wide and targeted programming and outreach that support the strategic objectives of CCPL. The Program and Outreach Manager will be responsible for supervising system programming and outreach initiatives including evaluating impact, providing analysis, and formulating goals and plans for ongoing program development and outreach initiatives. The Program and Outreach Manager will provide subject matter expertise on programming for all ages and populations. They will be a knowledgeable resource on child and teen development, and will be well informed on federal, state, and local family and community services. The position reports to the Deputy Director and supervises staff directly and indirectly.

    Essential Functions:

    (Functions listed are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position if the work is similar, related or a logical assignment to the position.)

    1. Plans, develops and coordinates services that are designed to fulfill programming and outreach goals and objectives in Library’s strategic plan.
    2. Prepares and manages the Program and Outreach budget.
    3. Recommends policies, procedures and guidelines related to CCPL’s program and outreach services.
    4. Acts as a library expert in programming and outreach to all ages (children, teens and adults) and to special populations such as people with disabilities and English as a Second Language students and adults.
    5. Collects, organizes and analyzes statistical data related to programming and outreach initiatives.
    6. Provides subject matter expertise and serves as a resource in child development including emergent literacy and social-emotional needs.
    7. Assesses and approves system and branch programming needs and services.
    8. Guides system-wide Youth Services including the Summer Reading Program.
    9. Manages the researching, contracting, booking and scheduling of performers for system-wide programs.
    10. Ensures the coordination of accommodations for branch programs.
    11. Responds to customer concerns about programming.
    12. Cooperates and collaborates with Staff Development Coordinator to assess needs and recommend staff training related to programming.
    13. Plans and coordinates System Outreach efforts to targeted communities and promotes library services to underserved communities.
    14. Serves as contact and system representative to agencies, community groups, and statewide education/library groups on outreach services.
    15. Researches and recommends outreach initiatives as needs emerge.
    16. Cooperates and collaborates with the Marketing and Communications Department on the creation of authoring programming and outreach materials. Leads programs and speaker requests as needed to promote the library.
    17. Cultivates library partnerships with public and private schools
    18. Acts as Library’s administrative contact with schools
    19. Promotes library resources and databases to schools in collaboration with Youth Services department
    20. Keeps abreast of developments and trends in programming, outreach opportunities and services.
    21. Writes and manages grants related to programming and outreach.
    22. Manages and supervises Program and Outreach staff, monitors and evaluates job performance; ensures staff training and development.
    23. Attends meetings, training and workshops as assigned.
    24. Assists with special projects as required.
    25. Performs other duties as assigned.
    26. Supervisory Work Standards:
    27. Regulates the efficient operation of the department;
    28. Contributes to staff selection; evaluates job performance; establishes priorities and work schedules; trains, supervises, schedules and coaches staff.
    29. Delegates responsibilities appropriately; takes corrective action as required; keeps supervisors and staff informed.
    30. Keeps current with compliance training.
    31. Acts as a role model; ensures teamwork; uses good judgment in decision-making/problem-solving; makes an effort to motivate staff; is receptive to staff suggestions/concerns.
    32. Collects, analyzes and records statistics; generates required reports.
    33. Uses resources effectively.

    Job Specific Performance Standards:

    Employees are expected to demonstrate CCPL's workplace competencies and meet the following performance standards:

    • Demonstrates excellent service to others by addressing requests in a professional and timely manner.

    • Plans, develops, and implements strategic programs and outreach and services.

    • Collaborates effectively with relevant parties.

    • Initiates, implements and regularly evaluates annual and long-range programming and outreach plans. 

    • Keeps informed and shares relevant information regarding child development and special populations needs.

    • Successfully advocates for the library and its offerings.

    • Gains a clear understanding of the needs of the community and its populations, and develops informed programs and outreach strategies that equitably serve Charles County.

    • Handles customer concerns and suggestions diplomatically.

    • Develops successful strategic relationships and partnerships with schools, community agencies, and businesses.

    • Demonstrates a highly collaborative and responsive work-style. 


    Required Knowledge, Skills, and Abilities:  

    The employee is expected to perform or possess the following:

    1. Ability to gain thorough knowledge of Charles County Public Library’s policies and procedures.

    2. Ability to act as a representative of Charles County Public Library to the public.

    3. Effective communication and decision-making skills with strong customer focus and collaboration/ teamwork skills.

    4. Ability to respond to program and outreach concerns in a timely and professional manner.

    5. Knowledge of standard concepts, practices, and procedures related to the position, including: familiarity with appropriate business software applications; use of best practices; understanding of programming needs of the community and beneficial outreach initiatives and services to address needs.

    6. Skill in analyzing data, to inform program planning, development, and coordination. 

    7. Ability to plan, organize, and support successful library programming and outreach functions. 

    8. Knowledge of childhood development including how it relates to reading readiness and related library programming. 

    9. Knowledge of the history and recent experience of public library systems in serving special population groups. 

    10. Knowledge of community demographics, needs, and characteristics within the System's service area. 

    11. Ability to represent the System to the public and to write and speak effectively. 

    12. Knowledge of standard public library resources (including those in electronic formats), services, techniques, principles and practices. 

    13. Ability to organize, plan, and execute work and to set and reach goals with minimal direct supervision. 

    14. Knowledge and skills necessary to oversee, guide, delegate and evaluate the work of staff in realizing broad system objectives related to programming and outreach. 

    15. Ability to meet deadlines, prioritize, delegate and manage multiple projects.

    16. Ability to work effectively and calmly under pressure. 

    17. Knowledge and skills necessary to work effectively as part of a team toward achievement of common goals and objectives. 

    18. Skills and abilities necessary to provide leadership to CCPL in the programming and outreach needs of the System’s service area. 

    19. Ability to work evenings, weekends and at other branches as needed.

    Education and Experience Requirements: 

    1. Master’s Degree in Library Science, Public Administration, Elementary Education or similar.

    2. Minimum of 5 years of relevant experience in the development of diverse programs and outreach for the public, including 2 years leading or managing public programming and outreach initiatives.

    3. Demonstrated strong communication skills including public speaking, and written communications.

    Additional Requirements:

    • Basic working knowledge of Google Suite, Windows operating system and Microsoft® Office.

    • Ability to work events, set up, tear down and other event functions.

    • May require occasional travel. 

    Equivalent combination of relevant experience and training or education may be considered. 

    Application Process:

Mailing Address:
Union Station
 50 Massachusetts Ave. NE
P.O. Box 1653 Washington, DC 20002
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